Investigating intermittent service disruptions across multiple data centers

Incident Report for Nuance Dragon Medical Cloud Status (US)

Resolved

The Microsoft infrastructure issue responsible for the service disruption has been fully remediated. We have validated that all Dragon Medical Cloud products are now functioning correctly at this time.

Posted May 02, 2019 - 17:20 EDT

Update

We are currently seeing intermittent service disruptions across multiple data centers. Microsoft has confirmed a multi-region infrastructure issue that is causing impact. Microsoft is actively working to remediate the issues and Nuance is partnered with Microsoft to resolve. Users may see issues or errors logging into Dragon Medical Speech Cloud products as well as slow or no return of speech results.

Posted May 02, 2019 - 16:57 EDT

Investigating

We are currently seeing intermittent service disruptions across multiple data centers. Users may see issues or errors logging into Speech products as well as slow or no return of speech results.

Posted May 02, 2019 - 16:35 EDT

This incident affected: Dragon Medical One (Dragon Medical One - Login, Dragon Medical One - Speech Recognition, Dragon Medical One - Customizations), Dragon Medical Embedded (Dragon Medical Embedded - Speech Recognition, Dragon Medical Embedded - Customizations), and PowerMic Mobile, Nuance Management Center.

This page provides status information on support incidents as they are understood by the Nuance support team in near real-time. Information on this page, including description of root cause and recommended remediation steps, is based on knowledge Nuance has at the time the information is posted, and may be modified or updated at any time. Information posted, including root cause reason for an incident, is considered rapid-response-only.

Dragon Medical Cloud Uptime Report (United States)

Nuance Healthcare Support

Dragon Medical Cloud Status (United States)